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Sargent Electrical Services Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
01482 881655
What information we collect, use, and why
We collect or use the following information to provide services and goods,
including delivery
We collect or use the following information for the operation of customer accounts
and guarantees
We collect or use the following information for service updates or marketing
purposes
We collect or use the following personal information for dealing with queries,
complaints or claims
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your
personal information. There is a list of possible lawful
bases
in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in
brief below. You can find out more about your data protection rights and the exemptions
which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within
one month.
To make a data protection rights request, please contact us using the contact details at
the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services
and goods
are:
-
Consent
- we have permission from you after we gave you all the relevant information.
All of your data protection rights may apply, except the right to object. To be
clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for the operation of
customer accounts and guarantees
-
Consent
- we have permission from you after we gave you all the relevant information.
All of your data protection rights may apply, except the right to object. To be
clear, you do have the right to withdraw your consent at any time.
-
Legitimate interests – we’re collecting or using your information because it
benefits you, our organisation or someone else, without causing an undue risk of
harm to anyone. All of your data protection rights may apply, except the right
to portability. Our legitimate interests are:
For more information on our use of legitimate interests as a lawful basis you can contact
us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates
or marketing purposes
are:
-
Consent
- we have permission from you after we gave you all the relevant information.
All of your data protection rights may apply, except the right to object. To be
clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with
queries, complaints or claims
are:
-
Legitimate interests – we’re collecting or using your information because it
benefits you, our organisation or someone else, without causing an undue risk of
harm to anyone. All of your data protection rights may apply, except the right
to portability. Our legitimate interests are:
For more information on our use of legitimate interests as a lawful basis you can contact
us using the contact details set out above.
Where we get personal information from
How long we keep information
We only keep your data for as long as necessary for the purposes set out in this Privacy
Notice and to fulfil our legal obligations.
We have internal company retention schedule that set out how long we retain information
for which details the length of legal retention times and also the law/regulation
pertaining to such length of retention.
You can contact us via the contact information at the top of this policy for a copy of
the company retention schedule.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to
us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us,
you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website:
https://www.ico.org.uk/make-a-complaint